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Super.com had its internal information scattered across several workspace platforms.
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The company built an artificial intelligence search tool to make a tool hub.
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This article is part of “Build IT: Connectivity,” a series about tech powering better business.
The tools meant to streamline work can leave businesses stuck in a maze of messages, documents, and dashboards.
Super.com, a travel and finance platform on which customers can book hotels and earn cash and rewards, depends on various workspace platforms, including Slack, Confluence, and GitLab, to keep the business humming.
Hussein Fazal, Super.com’s CEO, told Business Insider that juggling systems often slowed down day-to-day tasks. Documents, datasets, and message exchanges were scattered across platforms, which made it difficult for teams to access what they needed when they needed it.
During the COVID-19 pandemic, the company decided to permanently switch to remote work, which Fazal said added an extra challenge to information retrieval.
As a result, Super.com needed a central system to access information from all of its platforms.
“It’s hard to just pick up information, and it can sometimes even be hard to get information,” he said.
Super.com decided to build a hub that its employees could access from home. In 2022, the company teamed up with Glean, an AI startup in Palo Alto, California, to create a search platform that pulls information from across Super.com‘s software programs.
Enterprise search is software that allows users to look for information across various platforms and databases. Glean’s platform uses ranking algorithms and generative artificial intelligence to make it easier for users to find what they’re looking for.
“Glean will find the right information and produce an answer in natural language, à la ChatGPT, but with the information in the context of your enterprise,” Tamar Yehoshua, the president of product and technology at Glean, told BI.
She said that it’s not as straightforward as putting all the information together into one big pot. Different employees have different access permissions, so each search needs to be customized for whoever is using it.
Super.com integrated the company’s most-used apps and tools, such as Slack, Confluence, GitLab, and Google Drive, into one hub. “It’s personalized,” she said. “It will find the information that is more relevant to you, as opposed to me, if we’re in different roles and in different teams.”
